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SHIPPING & RETURNS

Shipping Policy

Thank you for shopping at ON AIR HAIR! We strive to provide you with the best possible experience when it comes to receiving your hair care products. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

  • We offer various shipping options to accommodate your needs, including standard shipping, expedited shipping, and international shipping.

  • The available shipping methods may vary depending on your location and the products in your order.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address.

  • You can view the shipping costs during the checkout process before completing your purchase.

4. Estimated Delivery Time:

  • Delivery times vary depending on the shipping method selected and your location.

  • Standard shipping within the continental United States typically takes 3-5 business days.

  • Expedited shipping options are available for faster delivery.

  • International shipping times may vary depending on customs clearance and local postal services.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

  • You can track the status of your order using the provided tracking number on our website or through the carrier's website.

6. Shipping Restrictions:

  • We currently ship to addresses within the United States and select international destinations.

  • Certain products may be subject to shipping restrictions based on local regulations.

7. Shipping Delays:

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather delays or carrier issues may cause delays beyond our control.

  • In the event of a shipping delay, we will notify you promptly and provide updates on the status of your order.

8. Order Modifications:

  • Once an order has been placed, modifications such as changes to the shipping address or shipping method may not be possible. Please contact us as soon as possible if you need to make any changes to your order.

9. Shipping Notifications:

  • We will keep you informed throughout the shipping process via email notifications, including order confirmation, shipping confirmation, and delivery updates.

10. Customer Support:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

By placing an order with ON AIR HAIR, you agree to comply with our shipping policy outlined above. We appreciate your business and look forward to serving you!

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